Returns Policy

Change of Mind

If you have a change of mind about your purchase or have ordered the wrong part, ezToolbox will provide you with an exchange, store credit or refund provided that:

• You can provide a proof of purchase
• It is within 30 days of your item(s) being sent
• The item(s) is unused with original, sealed packaging and tags attached
• The item(s) is not subject to the exclusions below

Where there has been a change of mind or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs. There is another 20% restocking fee charged.

Listing Incorrect or Item is Not as Described

If the part does not fit your application due to an incorrect or incomplete listing on our website, ezToolbox will provide you with an exchange, store credit or refund and cover 100% of the return shipping cost provided that:

• The item(s) is returned within 30 days of arrival
• The item(s) has not been fitted to your vehicle
• Your vehicle VIN where the item did not fit
• Picture of the boxed item before sending the return

Warranty

Unless otherwise stated on the item, all products sold by ezToolbox are sold under the manufacturer's warranty and conditions from the date of purchase.

Warranty claims must meet one the following criteria and be sent to ezToolbox with a receipt to be eligible for a refund:

• The product is faulty or not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or the Sparesbox descriptions; or
• The product was damaged during delivery

Exclusions

Please choose carefully when selecting the following items. Due to the exclusive/made to order nature of these items we cannot provide a return or refund if you change your mind.

• Custom made and/or special orders
• DBA: If the item is out of stock or made to order
• TEIN: If the item is special order

WHERE do items need to be returned to?
1. The return address is

VIC: U6 / 2 Norwest Avenue, Laverton North, 3026, VIC

QLD: DOOR 5 48 Weaver St, Coopers Plains, 4108, QLD

NSW: 35 Lugard St, Penrith, 2750, NSW

2. Return by courier or in person is accepted. 

3. Our trading hours are Monday-Friday

VIC: 9:00AM - 5:30PM

QLD: 8:00AM - 4:30PM

NSW: 9:00AM - 5:30PM